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Michelin is committed to protecting your personal information and being clear and transparent about what information we collect and how we will use it. This policy explains how any personal information we collect when you use our website or digital services or platforms, or that you provide to us, will be processed by us.
This policy applies to your use of https://www.michelin.co.uk. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it.
|Data collected||Purpose/Activity||Type of Data||Lawful basis for processing||Retention period|
|Information you give to us when you enter a competition or promotion (“Promotion Data”).||To enable us to send you further information about the promotion, competition or a prize (if you are the competition winner). Unless we state otherwise when we collect your information, we will only use this information for managing and administering the competition or promotion.||Promotion Data might include, for example, your name and e-mail address. If you win a prize we may request your full address to enable us to send you your prize||The performance of an agreement between you and us to enter the competition or promotion.||Unless we specify a different retention period at the time of the competition, we will delete any personal information collected no later than 24 months after the competition or promotion end date.|
|Information you provide to us when you complete a survey or respond to a questionnaire or submit a review or feedback (“Review Data”).|| |
To collect information about a specific matter, for example, our services to you or reviews of our products.
In many cases surveys and questionnaires are anonymous and we only collect personal information for statistical data. If this is not the case, we will let you know at the time of collecting the information.
|Information may include your full name, your email address and other personal data requested.||We will use our legitimate interests in the monitoring and improvement of our products and services to our customers and users as the legal basis for processing Review Data.||While we like to retain reviews and feedback from you to help other website users, we will anonymise or delete your reviews and feedback after 6 years.Any information collected pursuant to a survey or questionnaire will be deleted within 3 years of you submitting your responses. Any information retained will be statistical data only.|
|If you register for any of our digital products or services via an account we will request information to enable us to identify you and provide the products and services to you (“Account Data”).||Account Data will be processed for the purpose of operating our websites, providing digital services you sign up for, communicating with you about those digital products and services and maintaining back-ups of our services.||Account Data will include your full name, email address. We may also ask you to set a password so you can securely log on to your account.||The performance of an agreement between you and us for the provision of the digital product and services is the legal basis for processing Account Data.||We will retain Account Data for as long as you have an account with us. If you do not access your account for 36 months, we will delete your account data so that we do not keep information for longer than is necessary. You can of course, create a new account if you like.|
|Information you provide us when using location services, for example our dealer locator (“Location Data”).||This information is used to identify dealers in that surrounding location.||To use some of our services we request a location or use your device’s location.||The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Location Data.||Location Data is not retained by us. You can amend you browser settings if you do not wish to share you device’s location with us.|
|Information you provide us when you communicate with us, e.g. by email or contact us form via our websites or through the live chat function on our website “Communication Data”||This information is used to enable us to respond to or following up on your comments, queries or questions.||Information may include your full name, your email address and other personal data you provide us to enable us to deal with your communication.||We will use our legitimate interests in the assisting you and answering your communications as the legal basis for processing Communication Data.||We will hold on to Communication Data for as long as it is necessary to enable us to deal with the matter relating to that communication. Once your matter has been dealt with, unless we inform you otherwise, we will delete Communication Data within 36 months.|